Returns
RETURN POLICY*
*This return policy applies to website purchases only.
For a full refund please send back the products within 21 days.
Once your package reaches us, please allow 7 days for your refund to be issued - in the same method you used to pay. Unfortunately, if we receive it past the 21 days, it’s too late to make a return.
INSTRUCTIONS FOR RETURNS
- Please follow the return instructions on the packing slip that came with your order.
- Pack the item(s) in the original packaging (or alternative secure package) along with packing slip.
- Please purchase trackable return label and ship to:
Graphique NYC
746 Flanders Drive
Valley Stream, NY 11581 - Alternatively email us at returns@graphiquenyc.com for a return label which will be taken off your refund amount.
TERMS AND CONDITIONS
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Refunds will only be given if the item is returned clean, without any damages, and the tag is intact.
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Once your package reaches us please allow 7 days for your refund to be issued. You will receive your refund in the same method you used to pay.
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Unfortunately if it is past the 21 days it is too late to make a return. If there were any shipping delays along the way please contact us so we can accommodate you.
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Items sent back after 21 days will not be able to be refunded.
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Please note that we do not accept liability for shipping loss or damage of shipped and returned goods.
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We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
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Sale items and items purchased using a promotional code are final sale and cannot be returned or exchanged.