Returns

RETURN POLICY*

*This return policy applies to website purchases only.

For a full refund please send back the products within 21 days.

Once your package reaches us, please allow 7 days for your refund to be issued - in the same method you used to pay. Unfortunately, if we receive it past the 21 days, it’s too late to make a return.


INSTRUCTIONS FOR RETURNS 
  1. Please follow the return instructions on the packing slip that came with your order.
  2. Pack the item(s) in the original packaging (or alternative secure package) along with packing slip.
  3. Please purchase trackable return label and ship to:
    Graphique NYC

    746 Flanders Drive
    Valley Stream, NY 11581 

  4. Alternatively email us at returns@graphiquenyc.com for a return label which will be taken off your refund amount.


TERMS AND CONDITIONS

  • Refunds will only be given if the item is returned clean, without any damages, and the tag is intact.

  • Once your package reaches us please allow 7 days for your refund to be issued. You will receive your refund in the same method you used to pay.

  • Unfortunately if it is past the 21 days it is too late to make a return. If there were any shipping delays along the way please contact us so we can accommodate you.

  • Items sent back after 21 days will not be able to be refunded. 

  • Please note that we do not accept liability for shipping loss or damage of shipped and returned goods.

  • We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

  • Sale items and items purchased using a promotional code are final sale and cannot be returned or exchanged.